My heat doesn't go on. What should I check?

Here is a list of the most common items to check before you call for service.
• Be sure emergency switch (oil burner switch) is on.
• Be sure the thermostat is set above room temperature.
• Check to see if the water is at the proper level (steam systems only).
• Push the "reset button" on the relay. ONLY ONCE!
• If burner fails to ignite, turn emergency switch to "off" and call Spadafore Oil (978) 534-5171.

Who should I contact in an emergency?

You can reach us in an emergency at (978) 534-5171, 24 hours a day, 365 days a year.

I think I am low on oil. How can I check it?

Usually a homeowner cannot check the oil level, but if you are on our automatic delivery system you don't need to worry yourself with the level. Our computerized degree day system assures that your tank has an adequate oil supply.

I would like to know how I can tell if I need a new furnace?

We need to come and evaluate your system to be able to advise you on the best course of action, if any is needed.

I have an above ground tank in my garage. Should I be concerned that it can explode or leak fumes into my home?

Fuel oil is a very stable petroleum product. Unlike other energy sources you do not need to worry about your house blowing up if you have a leak or smell. Regardless of how safe oil is, if you do have those problems you should contact us to fix them as soon as possible.

What is the life expectancy of an in-ground oil tank?

New tanks have a 30-year life expectancy (this would be on a STIP 3 cathodicly protected tank). For older tanks (generally older than 1985), the rule of thumb is 15-20 years, but it would depend on the surroundings of the tank. A tank sitting in water will most likely fail before a tank in dry ground.

How can I control home heating costs?

If your heating system is 15-18 years old or older, you can find significant energy savings and increased reliability when you buy a new heating system. Keep your heating system energy efficient and have it serviced every year. never try to repair it yourself. Have an energy efficiency test performed on your heating system. Clean and/or replace your filters. Keep your attic, walls, ceilings and floors well-insulated to keep heat indoors. Seal all cracks and holes to keep cold air outside. Caulk windows and weather strip around doors and close vents to shut off heat in unused rooms.

When do your guaranteed price programs start?

Special budget programs start in June. Other cap price programs usually start around mid summer.

Do you make emergency deliveries?

We do make emergency deliveries during reasonable hours, but we encourage you to call before you are in that situation. Emergency deliveries are very costly to you and us. There is a 200-gallon minimum and an overtime charge of $75.00 or more.

Do you have an answering service for after hours?

Ever try to get ahold of a company only to be greeted by a machine? At Spadafore we would rather our customers have a live operator to talk to. Spadafore Oil Co. uses a answering service that specializes in heating industry. We urge you to place your orders directly with our staff and during regular hours, to avoid the chance of error. Also, if you do use our voicemail, please be sure to listen to the menu carefully and avoid using the emergency option, unless you require an emergency response.

What can be done to improve the air quality in my home?

The use of high efficiency filters, humidifiers, and UV lights can dramatically increase the air quality in your home and can also help people with allergies and reactions to pollutions, animal dander and air bourne particles. Approximately 15 pounds of dirt per year goes through an average home. Using the right equipment with your heating system can make your home healthy in even the driest, coldest weather.

There is black soot around the smoke pipe of my oil burner - is this a problem?

Yes, this could be a sign of the unit not performing at peek efficiency. We should come and service the unit at your earliest convenience

How much does it cost to remove and replace an in-ground oil tank?

In order to give a more accurate quote its best for our qualified technician to come out and generate a written proposal

What happens if I pull my oil tank out of the ground and we discover ground contamination?

The licensed tank removal company removes all the contaminated soil and replaces it with clean dirt.

Does D.E.P. have to get involved?

Yes, but all they want to know is that a licensed contractor is on the job and that he disposes the contaminated dirt properly and provides the correct documentation.

I hear water rushing through my pipes. What is it?

Most likely you have air in your system. You need to have us purge the air out of your system.

Questions every homeowner should ask their oil company.
Is your staff licensed and insured?
We invest in extensive ongoing training for our employees yearly.

I don't already have ductwork, is it possible to have central A/C?

We can install ductless mini-splits mounted compactly on the wall. They have automatic swing louvers and multiple fan speed and optional heat pump, which allow you to control the amount and direction for the airflow to maximize comfort. They don't take up any window space and are quiet and efficient.

Does your company pull proper permits for all installations?
We here at Spadafore Oil Co. pull proper permits according to Massachusetts State Codes.